BULQ FAQs

Calls to our Customer Care Team may result in longer wait times. For faster service, please contact us via email at help@bulq.com

By Email - help@bulq.com

We aim to respond to all emails within 2-4 business days.

By Phone - 1-844-311-BULQ

Mon-Fri: 11am-3pm ET

Phone hours may be temporarily subject to change.

By Chat

Mon-Thurs: 10am-6pm ET Fri: 10am-3pm ET

Chat hours may be temporarily subject to change.

As the COVID-19 outbreak continues to impact the health and well-being of individuals, communities, and businesses around the world, we are taking extra steps to ensure the health and safety of associates and customers. This includes increased facility cleaning, providing more access to hand sanitizers, and adjustments to our facility configuration to create appropriate distance between employees. We are also encouraging all of our employees to be mindful of their health, and embrace healthy habits such as increased hand washing to slow the spread of the virus.

All BULQ facilities will continue to operate normally, unless otherwise noted. For those who have purchased pallets, all delivery drivers will be minimizing contact with customers during the delivery process. Drivers will still perform a threshold delivery, but will ask the customers to spell their names, which will be printed on the delivery receipt. Unfortunately, we are unable to deliver shipments in areas that are under “Shelter in Place” protocols, such as San Francisco and its surrounding areas, at this time.

We partner directly with many of the top retailers and other suppliers in the United States. Our technology platform makes it easy to offer excess, open box, customer returns, and salvage inventory directly to you!

Our goal is to provide competitive pricing on all available inventory. We don’t currently negotiate pricing with individual customers. However, we are confident that when you’re buying from us, you’re getting a great deal.

You do not need to register to browse the site. However, in order to buy from us, you must create a BULQ account. This will also allow you to easily access past orders and pay for merchandise in the future.

Please go to the account creation page to get started. We promise it’s a quick and easy process.

Yes, any business can buy from BULQ.com as long as you ship to a US-based shipping address (excluding Alaska, Hawaii, and Puerto Rico). If you plan to export items, you are responsible for ensuring they are eligible for export and that you comply with all applicable requirements. On limited occasions, certain partners prohibit shipment of items outside the United States. In such cases we will indicate any restrictions in the listing.

While BULQ does not require resale certificates in order to make a purchase, all customers who do not have a certificate on file with BULQ will be required to pay sales tax. Please email all resale certificates to help@bulq.com BEFORE making your first purchase and allow 1 business day for us to verify your account. You will receive an email once your account has been approved.

Read more information on the BULQ Blog

You are responsible for any applicable sales taxes. BULQ is required to collect sales tax unless we have a copy of your resale certificate. For more information about your obligations, please visit your state’s taxing authority’s website or for more state-by-state information. If we do not have your resale certificate on file, we will automatically charge you non-refundable sales tax. To ensure that you are not charged for sales tax for shipments to these jurisdictions, please email your resale certificate to help@bulq.com before placing your order.

We accept most major credit cards, PayPal, and PayPal Credit (formerly Bill Me Later). PayPal Credit provides you the flexibility to pay for purchases over time. To pay with PayPal Credit, select the PayPal option at checkout and choose PayPal Credit as your preferred method of payment. If you have never checked out with PayPal credit, you will have to go through a quick approval process.

Yes, our BULQ Enterprise Team is dedicated to building custom truckloads for high volume buyers. To learn more and contact one of our Enterprise sales representatives, please visit BULQ.com/enterprise

Yes, we use industry-standard SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe when it is transmitted during the checkout process.

With Purchase Now, you can buy lots instantly on a lot’s details page, without having to add it to your cart. Simply click on the “Purchase Now” button, ensure your information is correct, and then swipe the bar from left to right to complete your purchase!

The “Purchase Now” feature is only available on the BULQ mobile app at this time.

Note - when using the “Purchase Now” feature, any other lots currently in your cart will be moved to your Watch List. To add them back to your cart, simply visit your Watch List and click “Add to Cart.”

No, in order to get multi-pallet shipping discounts, you must purchase the pallets at one time using the traditional “Add to Cart” method.

If you are about to complete a “Purchase Now” order, but change your mind, simply take your finger off the swipe bar at the end of the process to stop your order. Unfortunately, orders that have already been successfully placed cannot be cancelled.

New inventory is listed daily at 11am, 2pm and 5pm ET.

Simply select your product preferences on your BULQ profile page and opt in to receive inventory notifications whenever new lots arrive. Choose as many preferred conditions, categories, and lot sizes as you like. You can update your preferences and opt in or out of notifications at any time.

When inventory that matches your preferred conditions, categories, and lot sizes is listed, you will receive up to 3 emails per day. We update our inventory daily at 11am, 2pm and 5pm ET.

Yes! The BULQ app is available for free download in the iTunes App Store (for iOS users) and in the Google Play Store (for Android users).

With the apps, you can browse and purchase wholesale lots directly from your mobile device, get real-time inventory push notifications, and personalize your experience with My Lots and Watch List.

BULQ merchandise comes in a variety of conditions. Additionally, many of our retail partners may use different condition names for their excess and returned inventory. We want our buyers to be fully informed on what they’re buying before they purchase. Please read below for full explanations of the different conditions we offer.

New items can include overstock, excess, closeout merchandise and shelf pulls. These items have never been used and are fully functional. They come in original retail packaging, which may show signs of wear and/or contain stickers, such as price tags or markdowns.

Like New items are fully functional, and show signs of light use. Many items come in original packaging, though some may arrive in a bag and/or brown box. They generally contain all major accessories, though they may be missing manuals and/or supplementary accessories. These items may contain stickers, such as price tags or markdowns.

Uninspected Returns items that have been bought & returned, but the condition is unknown. Many of these items are working and come in original packaging; others will be non-functional and/or missing original packaging. Accessories may not be included, and sets may be incomplete.

Used & Working items have been tested and confirmed functional. Basic functionality tests include Wi-Fi, Bluetooth, Camera (front & default), video, USB, battery charge, screens, buttons, microphones & speakers. Items may have cosmetic issues of varying degrees. No accessories are included. May be missing manuals, batteries and do not ship in the original retail packaging.

Salvage items are not functional, have cosmetic defects, and will likely have stickers or other markings on them. Salvage items usually can only be used for parts. These items do not come with manuals, batteries, chargers and/or supplementary accessories.

Original Retail represents the estimated listed price when the product was first released to market. Original Retail prices are provided for your reference and may not always represent prevailing offers in current marketplaces. Original Retail is based on the condition of new, does not reflect offers of non-new conditions, and does not include offers with discounts, rebates, or other price adjustments.

Total original retail represents the unit estimated original retail value multiplied by unit quantity.

Pallets measure approximately 48”x40”x42”. Pallets may also contain non-standard or oversized items. These items will be sealed and secured with shrink wrapping. Cases are smaller boxes that are easier to handle. Sorted by condition and category.

For cases, BULQ charges a flat shipping fee of $30 per case. For pallets, freight shipping costs are calculated based on the pallet’s weight, dimensions and distance from final delivery address. The final shipping cost per pallet will be reflected in your cart as you shop, as well as when you check out.

Pallets are shipped via a third-party freight carrier. Once your order ships, the shipping carrier will contact you to schedule delivery. You must respond before your order can be delivered. Cases below 85lbs will arrive via ground shipping. Cases above will ship also ship via a third-party freight carrier. We are able to ship to residential addresses for your convenience.

We will ship to any street or mailing address in the contiguous United States.

Yes, BULQ ships to residential addresses. When you place an order, please just note whether or not your residence has a loading dock.

No. We take care of all shipping arrangements, so that we can ship your order seamlessly and cost-effectively.

Most orders ship within 1-2 business days following order confirmation and payment. Pallets generally arrive within 5-10 business days. Cases generally arrive within 2-5 business days.

You can track all orders you place in My Orders, under My Account. We also include tracking links in shipping confirmation emails. Please note, it may take up to 48 hours after the order has shipped to be fully trackable.

You can find your order number on the confirmation page at the end of your checkout process, in the confirmation emails you received after you made your purchase, in the order history section of your account, and on the packing slip that came with your shipment.

If there is an issue with your delivery, please contact us within 24 hours and do not refuse the order, or else refusal charges will be applied. No refunds will be issued for orders refused at delivery or for failure to schedule delivery with our third-party freight carrier. If you ordered a pallet, please note any issues on the Bill of Lading (BOL) as well.

If this happens, contact us within 24 hours. If you ordered a pallet, please document these issues on the shipment BOL, as well.

Pallets are shipped via freight carriers, whereas cases are shipped via ground.

If you order a mix of both cases and pallets, your shipping charge will be a combination of 1) the pallet(s) calculated shipping cost and 2) the $30 flat-rate cost per case.

To view a pallet’s personalized shipping costs, click on the pallet of interest from the “Browse” page. If you’ve already inputted your zip code, the pallet’s shipping cost will appear in the cost breakdown. If not, click on the pallet and enter your zip code next to the pallet's price to receive shipping rates for your location.

Customers purchasing 2-6 pallets from the same warehouse will save on shipping fees. Estimate your potential multi-pallet savings using our Shipping Rate Estimator. Savings may vary depending on the pallet(s) weight and dimensions.

We stand behind the accuracy of our manifests, both in terms of condition and composition. If there is a difference greater than 2%, please email us at help@bulq.com within 7 days of receiving your order. We will get back to you within 1-2 days with next steps. We aim to resolve all disputes efficiently and fairly. Please view our claim policy page to learn more about how to file a claim on a BULQ lot.

We cannot offer any returns or exchanges. If you have any issues with your order, please do reach out to our Customer Care team.